In today’s fast-paced digital landscape, delivering exceptional customer experiences is paramount for business success. This is why at DigitalCloudAdvisor, we are excited to introduce our cutting-edge Virtual Call Centre solution, powered by Amazon Connect and a suite of AWS services.
The advantages of our service
Customer Experience Excellence
Gain a comprehensive 360-degree view of customer interactions, enabling personalized and seamless experiences.
Proactive Responsiveness
Access near real-time insights for swift, data-driven decision-making, eliminating delays.
Scalability and Efficiency
Built on AWS, our solution ensures seamless scalability and operational efficiency, even during peak demand periods.
Scalable database powerhouse for dynamic inventory growth
Detect emerging trends and issues in real-time, enabling proactive responses and heightened customer satisfaction.
Key Features
Customer Experience Excellence
Gain a comprehensive 360-degree view of customer interactions, enabling personalized and seamless experiences.
Data Ingestion Layer
Gain a comprehensive 360-degree view of customer interactions, enabling personalized and seamless experiences.
Data Processing Layer
Utilize Amazon Kinesis Fire Hose & Data Streams, AWS Lambda, Glue, and Athena for efficient data processing and transformation.
Data Storage Layer
Leverage Amazon DynamoDB and Amazon S3 for highly scalable and low-latency data storage.
Machine Learning and Amazon Lens Integration
Employ Contact Lens for Amazon Connect for advanced NLP and speech-to-text analytics.
Data Visualization and Analysis Layer
Create interactive dashboards with Amazon QuickSight for comprehensive data visualization and analysis.
What our customers say about our service
Imteaz Shaikh
CEO KeelWest LTD
Absolutely delighted with the work the team have done. Effortlessly set up and configured my new Contact Centre and AI based conversation system for both email and calls.
Would be happy to work with them again on future projects.
