DCA product
AI Driven Virtual Call Centre
A unified real-time insights solution with Amazon Connect.
"Absolutely delighted with the work the team have done. Effortlessly set up and configured my new Contact Centre and AI based conversation system for both email and calls. I would be happy to work with them again on future projects."
Imteaz Shaikh
CEO, KeelWest Ltd
Revolutionize customer support with AI-driven virtual call centre
In today's fast-paced digital landscape, delivering exceptional customer experiences is no longer optional—it's essential for business success. That's why at DigitalCloudAdvisor, we're proud to present our AI-Driven Virtual Call Centre, an innovative solution powered by Amazon Connect and a robust suite of AWS services.
Advantages of our solution
Customer experience excellence
Gain a comprehensive 360-degree view of customer interactions, enabling personalized and seamless experiences.
Agile decision making
Access near real-time insights for swift, data-driven decision-making, eliminating delays.
Scalability and efficiency
Built on AWS, our solution ensures seamless scalability and operational efficiency, even during peak demand periods.
Proactive responsiveness
Detect emerging trends and issues in real-time, enabling proactive responses and heightened customer satisfaction.
Services we use
Key features
Unified real-time insights architecture
Harness the power of Amazon Connect as the central data hub for all customer communication channels.
Data ingestion layer
Amazon Connect captures real-time data from various communication channels, including chat, voice, Facebook, WhatsApp, and CRM systems.
Data processing layer
Utilize Amazon Kinesis Fire Hose & Data Streams, AWS Lambda, Glue, and Athena for efficient data processing and transformation.
Data storage layer
Leverage Amazon DynamoDB and Amazon S3 for highly scalable and low-latency data storage.
Machine learning and Amazon Lens integration
Employ Contact Lens for Amazon Connect for advanced NLP and speech-to-text analytics.
Data visualization and analysis layer
Create interactive dashboards with Amazon QuickSight for comprehensive data visualization and analysis.
Get your e-book guide now!
Download our comprehensive guide to learn everything you need to know about implementing our solution into your business workflow.
Transform customer engagement with our virtual call centre
Embrace our Virtual Call Centre solution to elevate your customer experiences, drive agile decision-making, and stay ahead in today's competitive landscape. Let us guide you on this journey to unlock unparalleled opportunities and to secure your position as an industry leader.
Designed to unify communication channels like chat, voice, Facebook, WhatsApp, and CRM systems, this advanced tool leverages AI and real-time insights to empower businesses with proactive decision-making and seamless customer interactions. Whether you're managing high call volumes or aiming to provide personalized service, our Virtual Call Centre is the key to transforming customer support into a strategic advantage.
Transform customer support with AI-powered efficiency
Enhance customer experiences, streamline operations, and reduce costs with our AI-Driven Virtual Call Centre, powered by Amazon Connect and AWS services.
Ready to take your customer service to the next level?
