Privacy Statement

Welcome to DigitalCloudAdvisor Ltd (“DCA”, “we”, “our”, or “us”). We are committed to protecting your privacy and handling your personal data with transparency, care, and integrity. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or engage with our products and services.

1. Who We Are

We are registered in the UK and operate globally, providing cloud solutions and AI-based tools such as Hotel AI Assistant, ChillManager, and the AI-Driven Virtual Call Centre.

2. Information We Collect

We may collect the following types of personal data when you interact with our website, services, or communication channels:

Personal Identification Data:

• Name, email address, phone number, company name, job title

Usage & Technical Data:

• IP address, browser type, device information, time zone, referral URLs
• Browsing behavior on our website (via cookies and analytics tools)

Communication Data:

• Inquiries submitted via contact forms or support tickets
• Emails or phone calls exchanged with our team

Commercial Information:

• Products or services viewed, requested, or purchased
• Feedback, testimonials, or support records

3. How We Use Your Information

We use your data for legitimate business purposes, including:

• Responding to inquiries and providing support
• Delivering and maintaining our services
• Processing demo requests, orders, and payments
• Improving website functionality and user experience
• Sending updates, newsletters, or marketing (with consent)
• Ensuring platform security and compliance with legal obligations

4. Legal Bases for Processing (UK & EU GDPR)

We may process your data based on one or more of the following legal grounds:

• Consent: When you voluntarily provide data or opt-in to marketing
• Contract: To fulfill a service or inquiry you requested
• Legal Obligation: When we’re required by law or regulations
• Legitimate Interest: For business improvement, analytics, or communication

You can withdraw your consent at any time by contacting us at hello@digitalcloudadvisor.com.

5. How We Share Your Data

We may share your data with trusted service providers or processors to support our business operations. These include:

All processors are bound by confidentiality agreements and data processing contracts to safeguard your data.

We never sell or rent your personal information.

6. International Transfers

As a company with global operations, your data may be transferred and stored outside your country of residence, including the UK, EEA, or the United States. In all cases, we ensure adequate data protection safeguards, such as:

• Standard Contractual Clauses (SCCs)
• Hosting in GDPR-compliant data centers (e.g., AWS)
• Vendor risk assessments

7. Cookies and Tracking Technologies

We use cookies and similar tools to:

• Understand website usage
• Remember user preferences
• Improve marketing effectiveness

You can manage or disable cookies through your browser settings. For more details, please read our Cookies Policy.

8. Data Retention

We retain your personal data only for as long as necessary to:

• Fulfill the purpose for which it was collected
• Comply with legal or contractual obligations
• Support analytics and improvements

We regularly review our retention practices to avoid storing data longer than necessary.

9. Your Rights (UK & EU GDPR)

You have the following rights regarding your personal data:

To exercise your rights, please contact hello@digitalcloudadvisor.com or call us at +44 (0) 20 3830 1118.

10. Children’s Privacy

11. Security Measures

We take the security of your personal data seriously. Our practices include:

• Role-based access control
• Data encryption (in transit and at rest)
• Regular audits and penetration testing
• Secure development and deployment standards

Despite our efforts, no system is 100% secure. We encourage users to take necessary precautions when submitting data online.

12. Updates to This Privacy Policy

We may update this policy from time to time to reflect legal, operational, or technological changes. When we do, we’ll update the “Last updated” date and notify users where required.

13. Contact Us

For questions, requests, or concerns about this Privacy Policy or our data practices: